Frequently Asked Questions

HOW CAN WE HELP?

WHERE ARE YOU BASED?


We are Located in Canada! Based out of Halifax in Nova Scotia, we're so delighted to bring velvet ring boxes to Canada!




HOW LONG WILL IT TAKE FOR MY PRE-ORDER TO SHIP?


Our Pre-order items will be shipped on May 31st 2020 and our discount has been applied to reflect our shipping times. Please allow a further 10-14 business days to receive your order and be sure to check your inbox for a Shipping Confirmation.




DO YOU OFFER WHOLESALE PRICING?


Yes, wholesale prices start at 25+ boxes. Contact thenovaboxes@gmail.com for more information.




DO YOU OFFER WARRANTY?


While we do not offer a warranty on our boxes, we do provide all customers steps to take to look after your boxes to ensure they remain as beautiful as they do when you receive them. These items are handmade. We recommend storing your ring box in our Nova Boxes packaging when you're not using them, be sure to keep them out of direct sunlight or extreme heat and simply wipe down using a dry microfibre cloth to remove any lint.




ARE THE BOXES MADE IN NOVA SCOTIA?


Our company was created, and is based in Nova Scotia. Our boxes are designed in Nova Scotia, but not produced here. Each Box has been inspired and created to reflect our love for this beautiful province.